Junior Computer Support Technician

We’re excited to be back in our Montreal studio Tuesday thru Thursday… come join us! Under general direction of the Director of IT and the Director of Operations, provide technical support, training, and direction to staff using computer equipment and applications on a wide area network (WAN) and local area network (LAN); installs, tests, and resolves problems with computer hardware, network equipment, office equipment and software and performs related duties as required.

Responsibilities

Present a helpful, resourceful, and positive approach to solving computer related issues experienced by desktop computer users. Install, support, maintain, and troubleshoot desktop operating systems and applications including office productivity software, Internet applications, production software, system utilities, and assorted proprietary scripts and tools. Provide timely response to requests for technical support by desktop computer users by telephone, email, and in-person interactions. Research, investigate, propose, and enact any initiatives deemed by the team to improve computer users’ computing experience, efficiency, and comfort. Instructs computer system users in the use of computer equipment and of computer applications; answers questions and assists in resolving problems regarding the methods and procedures for using computer applications. Coordinates installation of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet user’s needs. Provides server support and maintenance; uses various utilities to troubleshoot, repair, and check configuration of servers. Maintains various records, procedures and documentation for computer systems and software. Fulfill department team requirements: participating in regular and special meetings, filling out timesheets, occasional working after-hours, and carrying a cellular phone during and after work hours. User Account Administration: Perform basic Active Directory operations to set up new user workstations and accounts. Help Desk/Ticketing System: Monitor the help desk queue, document user issues, provide step-by-step guidance, and escalate complex issues.

Qualifications

A degree in Computer Science, Computer Engineering, or other related field. Must be fluent in French and English. Knowledge of the functions and operations of personal computers, laptops, servers, user and server software, wired and wireless networks, routers, firewalls, printers, VOIP telephony and common office equipment. Proficient in Linux, Windows, and Macintosh Operating System, installation, maintenance, upgrade, and troubleshooting. Knowledge of network security procedures and processes. 1 or more years of experience in computer systems support. Ability to communicate with end users with varying understanding of computer systems and software. Ability to work unsupervised. Creative problem solving. Ability to prioritize and manage time well. Experience in the film, video game or commercial industry is a plus. This job description is not meant to be all inclusive. Employees may be required to perform other duties to meet the ongoing needs of the organization. Please note that Canadian citizens or permanent residents of Canada will be treated in priority. Only the selected candidates will be contacted. Please note that you may be asked to provide references. Professional references may be requested.