Technical Support Administrator

Description

OUR STORY

For more than 35 years, Bardel Entertainment has been growing and evolving, yet at our core, we remain grounded in the creative roots of the craft of animation. Our pursuit of fresh ideas, techniques, and technologies is driven by the belief that together, through creativity and collaboration, we can accomplish anything! If you want to be part of an environment that empowers you to experiment, learn, and contribute to exciting projects, come and join us.

Bardel is seeking a proactive and detail-oriented Technical Support Administrator to join our Technology team. This role is central to ensuring seamless technical operations across both our Corporate and Production environments. The ideal candidate will have a strong background in IT support, user account administration, and system configuration, while also collaborating with cross-functional technology teams such as Systems and Pipeline to support the studio’s creative and operational needs.

What You'll Do:

End-User & Production Support

• Provide day-to-day technical support for artists and production teams across Windows, macOS, and Linux workstations.
• Troubleshoot hardware, software, and network issues with a strong focus on customer service and clear communication.
• Assist artists with issues in key VFX/animation applications such as Maya, Houdini, Nuke, and Blender.

Identity, Access & Device Management

• Manage user accounts, permissions, and workstation configurations through Active Directory and related administration tools.
• Support Microsoft Entra (Azure AD)–based identity workflows including MFA, conditional access, and hybrid identity setups.

Workstation Deployment & Asset Management

• Deploy and image workstations using tools such as WDS, FOG, or Clonezilla.
• Maintain accurate documentation and asset tracking.
• Lift and move equipment up to 50 lbs as required.

Networking, Render & Pipeline Support

• Diagnose and resolve networking issues including DNS, DHCP, VLANs, VPNs.
• Support render farm operations using tools such as Deadline or Qube.
• Troubleshoot pipeline-related issues including permissions, environment variables, and file pathing.

Requirements

What'll You'll Bring:

Experience & Technical Foundation

• 3+ years of technical support or IT administration experience in a VFX, animation, gaming, or creative studio environment.
• Strong expertise with Windows, macOS, and Linux operating systems.

Networking, Systems & Automation

• Solid understanding of networking fundamentals and studio storage systems (NAS/SAN).
• Advanced PowerShell skills for automation and troubleshooting.
• Experience supporting render farms and distributed compute environments.

Professional Skills & Values

• Strong problem-solving ability and communication skills.
• Excellent documentation habits and attention to detail.