Studio Operations Assistant
Reporting to the Operations Manager, the Operations Assistant works with our Operations Team members in support of our daily objectives, with a focus on attitude, efficiency and customer service. Prior industry experience is not required, just a positive approach and the ability to multi-task in a dynamic team environment.
Primary Responsibilities:
- Coffee Bar: Complete daily opening tasks to prepare for barista service, work as a barista preparing and serving specialty beverages, clean up and restock Coffee Bar supplies, and monitor and replenish supplies.
- Staff Lounge: Monitor and restock the Snack Bar, maintain the cleanliness and presentation of the Staff Lounge, set up and clean up weekly events, and anticipate usage needs.
- Reception and Security: Act as a first point of contact for inquiries, cover the Reception desk, greet visitors and ensure adherence to security protocols, monitor the main studio entrance, and issue temp badges.
- Roaming Tasks: Conduct visual checks on all floors, deliver office supplies, adjust thermostats, check meeting spaces, inventory and restock supplies, fold towels, assist service providers, ensure organization in storage and common areas, place and pick up catering orders, redistribute supplies, assist in the execution of events, and undertake fridge cleanouts.
- Procurement: Manage on-hand inventory, place orders with suppliers, and unload and store orders.
Secondary Responsibilities (time permitting):
- Monitor the queue of employee requests.
- Work with event planners to confirm details.
- Prepare for the arrival of new hires and offboarding of employees.
- Coordinate visits by Disney employees from other locations.
- Distribution of employee giveaways and swag.
- Maintain employee lists.
- Assist with offsite events.
- Assemble small furniture items and install office fixtures.
Qualifications:
- Hospitality background and a commitment to delivering outstanding customer service.
- Front-line role experience supporting daily operations with energy and enthusiasm.
- Comfortable as a first point of contact and troubleshooting daily challenges.
- Motivated, creative and curious.
- Interested in identifying and recommending workflow efficiencies.
- Strong planning skills and ability to prioritize competing demands.
- Positive, proactive, can-do attitude with flexibility.
- Clean and organized with attention to detail.
- Ability to maintain professionalism under pressure.
- Aptitude for communication, both verbal and written.
- Familiarity with Google Suite of tools.
- Comfortable bending and reaching for items repeatedly.
- Can lift 50 pounds from floor to waist and 22 pounds overhead without assistance.
- Barista training will be provided.