Operations Specialist

Job Summary:

Department/Group Overview:

The Disney Music Group (DMG) is the music hub for TWDC, encompassing all aspects of music commercialization and marketing: recorded music (Walt Disney Records and Hollywood Records), Disney Music Publishing, and Disney Concerts. DMG distributes music both physically and digitally and licenses music throughout the world in various forms of media including television, print, gaming, and consumer products.

Job Summary:

• Process new release and catalog physical manufacturing orders; including print and finished good product. Seeing this process through from initial pricing through delivery to the depot.
• Work closely with vendors to maintain efficient workflows, effectively solve any issues and to ensure product workability and timelines of final manufacturing order delivery.
• Work closely with internal DMG teams to make sure all art and audio assets make it to the vendors in accordance with specific timelines.
• Price out all physical products using established pricing from each vendor, with an ability to apply problem solving and analysis when pricing out more complex products.
• Regularly monitor inventory management reports to address inventory clean up, inventory pricing and any other misreporting possibilities, working directly for corrections with the Manager.
• Process vendor invoices, keeping in communication with vendors when we are notified that an invoice has not been paid or other issues arise.
• Provide project updates in weekly meetings.
• Manage outside vendor set up with various Disney segments.
• Ad hoc research assignments dealing with different databases and different forms of research.
• Manage importation of products created for domestic sale.
• Analyze all physical catalog and key inventory.
• Cross train in digital production operations.
• Take on special assignments and projects as needed.

Responsibilities and Duties of the Role:

• Physical manufacturing process management.
• Research assignments.
• Cross team physical and digital production coverage.

Required Education, Experience/Skills/Training:

• 2+ years of experience in operations, preferably in music.
• Ability to map out and understand downstream effects of decisions.
• Ability to review processes regularly and suggest improvements.
• Works great under pressure.
• Strong technical aptitude.
• Excellent time-management skills.
• Interpersonal skills.
• Attention to detail.
• Responsive, thorough, patient.
• Strong work ethic.
• Bachelor’s degree preferred.