Quality Assurance Analyst - Consumer Products
Job Summary:
Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
About Disney Consumer Products
Disney Consumer Products (DCP) is the division of Disney Experiences that brings beloved brands and franchises into the daily lives of families and fans through products - including toys, t-shirts, apps, books, and more - and experiences that can be found around the world. This includes on the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney Store locations globally. The business is home to world-class teams of experts in product, licensing, and retail; artists and storytellers; and technologists who inspire imaginations around the world.
About the Role
The Quality Assurance (QA) Analyst is responsible for ensuring production of merchandise meets the established standards of Disney quality including reliability, usability, integrity and performance. The QA Analyst manages product quality and carries out troubleshooting with suppliers, collaborates with internal project partner, and provides technical support to resolve quality issues. The QA Analyst assists and supports the company’s direction in managing suppliers to continuous improvement of Disney quality standards, and validation process and verification activities while meeting local, state and federal requirements.
Responsibilities:
Conducts technical audits and identify quality check (QC) process issues at factory as needed, helps supplier to work on the improvement to mitigate quality risk in production aiming to secure on-time delivery and high-quality standards. protect Disney brand.
Drives supplier to work on root cause analysis and corrective action; develop, recommend and monitor correction and preventive action in regards to production quality improvement. Review and validate the implementation throughout issue closure.
Conducts and carries out onsite inspection for finished products to ensure production quality meets Disney standards.
Manages 3rd party consultants to perform quality assurance inspection for Disney products, monitor and leverage 3rd-party consultant’s service to best manage the gating of product quality with Disney suppliers.
Provides updates and reporting of supplier quality issue and communicate results of quality activities to QA management and project stakeholders.
Analyzes quality data to identify areas for improvement in factory quality management system.
Supports leadership to manage the deliverables of the development of short and long-term quality strategies for managed suppliers, setting priorities, objectives, and action plans to mitigate risk with accountability.
Provides quality training to factory for continuous manufacturing process optimization and quality management system improvement.
Co-works closely with internal and external partners for quality communication and problem solving, hosting meetings with cross-functional teams and building strong relationships and mutual trust.
Participates in early design review through sample development from a manufacturability perspective, providing QC inputs, suggestions and solutions to mitigate quality risk in mass production.
Participates in QA programs and/or quality improvement initiatives to reduce rejects/complaints, supporting management in achieving supplier quality performance targets and goals.
Travels domestically and internationally to our managed suppliers.
Core Skills:
Reports out and consults with Manager, QA to make appropriate decisions and set timelines for improvement and corrections for suppliers.
Solid knowledge of production process and quality control systems.
Attention to details and strong data analysis skills.
Establishes and promotes internal and external partnerships and alliances.
Possesses strong quality assurance methodology, problem-solving, and decision-making skills.
Communication and organized reporting ability.
Acts with strong business acumen and integrity.
Holds self-accountable for high performance.
Learns from personal and organizational experiences.
Collaborates and supports internal teams as needed.
Requirements:
Minimum of 5 years of experience in quality assurance or related scopes.
Consumer product or industry-specific experience.
Prior experience in a multinational environment is a plus.
Proficient in English and Vietnamese, both spoken and written.
Strong computer skills including Microsoft Office and databases.
Knowledge of tools, concepts and methods of QA.
Knowledge of relevant regulatory requirements globally.
Educational Qualification:
Bachelor’s Degree or equivalent experience/education combination.
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920's to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences produced both universally and authentically.
This position is with The Walt Disney (Vietnam) Company, which is part of a business we call Disney Experiences.