Desktop Support Engineer

We are seeking a skilled and proactive Desktop Support Engineer to manage end-user systems and provide technical support in a fast-paced VFX production environment. The ideal candidate should understand high-performance workstation requirements, render workflows, and production-critical IT support.

Key Responsibilities

Technical Support

• Provide L1/L2 desktop support to artists, production, and support teams.
• Install, configure, and maintain Windows/Linux workstations.
• Troubleshoot hardware, OS, software, and network-related issues.
• Provide on-call support during critical production timelines.

VFX Workstation Management

• Configure high-performance systems (GPU-based workstations).
• Install and support software such as:
  • Maya
  • Houdini
  • Nuke
  • Adobe Creative Suite
  • ShotGrid or production tracking tools
• Manage software licensing and updates.

Network & Infrastructure Support

• Basic troubleshooting of LAN/WAN connectivity issues.
• Assist in maintaining file servers, NAS storage, and backup systems.
• Coordinate with IT team for render farm connectivity and performance issues.

Asset & Inventory Management

• Maintain IT asset records and hardware inventory.
• Coordinate procurement and vendor support for hardware repairs.

Security & Compliance

• Ensure antivirus updates and system security policies.
• Maintain user access controls and data protection standards.

Requirements

Eligibility Criteria

• Diploma / Degree in IT, Computer Science, or related field.
• 1–2 years of experience in desktop support (VFX/Animation industry preferred).
• Strong knowledge of Windows OS; Linux knowledge is an added advantage.

Skills Required

• Hardware troubleshooting (CPU, GPU, RAM, storage issues)
• Knowledge of RAID / NAS storage systems
• Basic networking knowledge (IP, DNS, DHCP)
• Understanding of render farm environments (preferred)
• Strong problem-solving ability
• Ability to handle production pressure

Benefits

Why Join Phantom FX?

• Opportunity to work in a dynamic VFX production environment
• Exposure to high-end workstation and render infrastructure
• Learning opportunities in studio pipeline and production IT workflows
• Career growth within a rapidly evolving studio setup
• Collaborative and artist-focused work culture
• Paid leave benefits as per company policy