Sales Training & Systems Specialist (Cotino®, A Storyliving by Disney® Community)
At Storyliving by Disney®, we create vibrant communities inspired by Disney storytelling, exceptional service, and imagination. As a Sales Training & Systems Specialist, you will support onboarding, training sustainment, systems integration, and operational process education for onsite sales teams. In this role, you will help equip Cast Members with the knowledge, tools, and confidence to deliver outstanding Guest experiences and support strong business performance.
You will help drive consistency across the sales organization by supporting training and resources focused on sales processes, product and builder knowledge, systems, and operational standards. This is an opportunity to make a meaningful impact by helping Cast Members succeed, strengthening sales effectiveness, and contributing to experiences that reflect the unique spirit of Disney. If you are energized by continuous improvement, thrive in a collaborative environment, and are inspired to create experiences that reflect the unique spirit of Disney, come join us.
You will report to the Manager, Training & Integration.
Responsibilities/You Will:
Training & Development Support
- Support onboarding, training sustainment, and ongoing development for new and existing Cast Members.
- Deliver and reinforce training on sales processes, systems, product knowledge, operational standards, and community offerings.
- Create and maintain training resources, job aids, process documentation, and operational reference materials.
- Facilitate role-play, scrimmage, and reinforcement activities to strengthen knowledge retention, confidence, and sales effectiveness.
Systems & Process Integration
- Support adoption of Salesforce and other sales technology platforms, including system navigation, process execution, troubleshooting, and reporting accuracy.
- Track training completion, identify learning gaps, and communicate development needs or risks to leadership.
- Maintain accurate training records, process documentation, and operational resources.
Builder & Product Knowledge Support
- Coordinate training and communication related to builder products, floor plans, incentives, inventory, launches, and community updates.
- Maintain accurate product knowledge resources and partner with builders and leadership to support training, alignment, and communication around product launches and community enhancements.
Cross-Functional Operational Support
- Partner with Sales Leadership, Operations, Marketing, Training, builders, and community teams to support alignment and business priorities.
- Support sales operations during high-volume periods, community launches, broker events, and major surges, including backup for Event Coordinator and Sales Studio Operations Lead.
- Coordinate training and operational readiness for new initiatives and evolving business needs, escalating concerns as needed.
- 3+ years of experience in training, facilitation, operations support, hospitality, sales support, or a related field.
- Strong communication, facilitation, and organizational skills.
- Strong connection to the Disney brand and understanding of service excellence standards.
- Proactive and resourceful, able to work independently and make thoughtful decisions.
- Experience leading projects and initiatives, including coordinating partners and driving timelines.
- Ability to manage multiple priorities and adapt to changing business needs.
- Comfortable learning and supporting business systems and technology platforms.
- Proven ability to build collaborative relationships with leadership and teams.
Preferred Qualifications:
- Experience in luxury sales, new home sales, real estate, education, or other guest-focused environments.
- Experience working for Disney or within a Disney-branded environment.
- Experience supporting onboarding and training programs.
- Familiarity with Salesforce, CRM platforms, or other business systems.
- Knowledge of adult learning principles or training best practices.
Education:
- Bachelor's degree or equivalent experience.
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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